Shipping policy
SHIPPING POLICY
Last Updated: August 2026
At Oakvellune, every piece of furniture is carefully handcrafted and prepared for delivery. Because many of our sideboards and tables are made to order, please review the information below before placing your order.
1. ORDER PROCESSING
Most of our furniture is made to order. Once your order is confirmed, we begin preparing and crafting your piece.
Made-to-order furniture generally requires approximately 1–2 weeks to complete before it is ready for shipment.
If the item you purchased is already available in our inventory, we will generally ship it as soon as reasonably possible.
2. PRODUCTION TIME
Our standard crafting time for made-to-order furniture is approximately 1–2 weeks.
Production times are estimates and may occasionally vary due to order volume, material availability, holidays, or other circumstances.
If an unexpected delay significantly affects your order, we will make reasonable efforts to keep you informed.
3. SHIPPING CARRIER
We use FedEx for shipping our furniture.
Once your order has been shipped, tracking information will be provided so you can monitor the progress of your delivery.
4. DELIVERY TIME
Delivery time begins after your furniture has completed production and has been handed over to the shipping carrier.
Actual transit times depend on your shipping destination, carrier operations, weather conditions, holidays, and other circumstances outside of our control.
Any delivery timeframe displayed on our website is an estimate and is not a guaranteed delivery date unless explicitly stated otherwise.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your address before completing your order.
Oakvellune is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
6. ORDER TRACKING
Once your order has shipped, we will provide tracking information when available.
You can use the tracking number to monitor your shipment through FedEx.
7. DAMAGED ORDERS
Please inspect your furniture and its packaging promptly after delivery.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of:
- The damaged furniture
- The shipping packaging
- Any visible damage to the box or protective materials
This information may be required to assist with a shipping claim and determine the appropriate resolution.
8. WRONG OR MISSING ITEMS
If you receive an incorrect item or your order appears to be missing an item, please contact us promptly.
Provide your order number and details of the issue so we can investigate and assist you.
9. DELIVERY ATTEMPTS
Please ensure that someone is available to receive your delivery when required.
If a package cannot be delivered because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances caused by the customer, additional shipping charges may apply.
10. SHIPPING DELAYS
Oakvellune is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, transportation delays, or other unforeseen events.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with an update.
11. IN-STOCK PRODUCTS
Products marked as available in inventory generally ship sooner than made-to-order products.
Although we aim to dispatch in-stock items as quickly as possible, processing and carrier transit times may vary.
12. MADE-TO-ORDER PRODUCTS
Made-to-order sideboards and tables generally require approximately 1–2 weeks to craft before shipment.
Because each piece is individually handcrafted, slight variations in wood grain, color, texture, and finish are natural characteristics of the furniture and are not considered shipping defects.
13. CONTACT US
If you have questions about shipping, tracking, or your order, please contact us:
Oakvellune
Stephen Her
Phone: (678) 425-6519
Address:
921 Century Oak Dr
Winder, GA 30680
United States