Refund policy
RETURN & REFUND POLICY
Last Updated: August 2026
At Oakvellune, we take pride in creating handcrafted furniture made with care and attention to detail. We want you to be completely satisfied with your purchase, which is why we offer a 30-day return and exchange policy.
30-DAY RETURNS & EXCHANGES
You may request a return or exchange within 30 days of receiving your order.
To qualify for a return or exchange, the item must be in its original condition and must not show signs of misuse, modification, excessive wear, or damage caused after delivery.
FREE RETURNS
We offer free returns and exchanges for eligible orders within the 30-day return period.
Please contact us before sending an item back. We will provide you with the necessary return instructions.
MADE-TO-ORDER FURNITURE
Many of our sideboards and tables are handcrafted specifically after an order is placed. Made-to-order pieces generally require approximately 1–2 weeks to craft before shipment.
Because each piece is individually handcrafted, natural variations in wood grain, texture, color, and finish are normal and are part of the character of handmade furniture.
CUSTOM ORDERS
If your furniture has been customized according to your requested dimensions, colors, finishes, or other specifications, please review your selections carefully before placing your order.
Eligible custom and made-to-order items may still qualify for our 30-day return and exchange policy provided they meet the return requirements stated in this policy.
EXCHANGES
If you would like to exchange your furniture for another eligible item, please contact us within 30 days of delivery.
Exchange requests are subject to product availability. Replacement items may require additional production time.
If the replacement item costs more than the original item, you may be responsible for paying the difference.
REFUNDS
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the amount will be credited to your original payment method.
Please allow 3–7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.
DAMAGED OR INCORRECT ORDERS
Please inspect your furniture when it is delivered.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the furniture and packaging.
We will review the issue and work with you to determine the appropriate solution, which may include a repair, replacement, exchange, or refund.
ITEMS THAT MAY NOT QUALIFY FOR RETURN
A return or exchange may be refused if the item has been:
- Damaged after delivery due to misuse or improper handling
- Modified or altered by the customer
- Improperly assembled or cared for
- Damaged through normal wear and tear
- Returned without prior authorization
Natural variations in wood grain, color, texture, and finish are expected characteristics of handcrafted furniture and are not considered defects.
CANCELLATIONS
Because many of our products are made to order, please contact us as soon as possible if you need to cancel an order.
Once production has started, cancellation may not be possible.
CONTACT US
Oakvellune
Stephen Her
Phone: (678) 425-6519
Address: 921 Century Oak Dr, Winder, GA 30680
United States